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Customer Feedback

"I'm Maltese but have lived outside Malta for the past 41 years. I now live in Melbourne, Australia. For the past few years I have been using the services of Malta Gift Service - http://maltagiftservice.com - to send gifts to my family, especially my mother, who still lives in Malta. I have lived in various countries and, over the years, have seen a rapid decline in service.

Customer service has become impersonal, frustrating and incompetent all around the world. So it still amazes and delights me to find a service that I use online, thousands of miles away and every time delivers excellent, friendly and totally competent service.

This Mother's Day, I wasn't sure what to give my mother. So I contacted Malta Gift Service and explained my dilemma, only hinting what I would have liked to send her, and which wasn't advertised on their site. That wasn't a problem. They searched items for me, came back to me and described what they found, how much, etc. The order was placed and they delivered the present to my mother.

They always deliver on time and also keep correspondence with the customer open until the product is delivered. They answer e-mails promptly and courteously. I just cannot praise them enough. What makes me proud is that this is a Maltese service. The company truly deserves recognition. They are ambassadors to our little country."

Rosa Robins
Letter sent to Adrian Muscat Inglott's Customer Service Column, in The Sunday Times of Malta, 25th May, 2008
(http://www.timesofmalta.com/articles/view/20080525)

We appreciate feedback since it lets us know what our customers feel about our services and helps us improve. Here is what some of our customers told us:
"Many many thanks for delivering this at such short notice - brilliant service as always! May I add that your communication and updates are first class. When sending gifts abroad over the internet it's really useful to know when they have been delivered."
Ms. Linda Hill, United Kingdom, March 2008
"What can I say, you have offered excellent service once again ... Thank you so much for this wonderful and efficient service."
Ms. Sharon Mercieca, United Kingdom, March 2008
"Just a short note to say a big thank you for your time and effort in making sure the flowers were delivered. My mother was delighted with them. A big thank you again."
Ms. Kathryn Harland, United Kingdom, February 2008
"Thank you so much for your excellent service. My mum was thrilled with the bouquet you arranged for her birthday."
Ms. Angela Blackburn, United Kingdom, February 2008
"Just a quick note to sincerely thank you for your STERLING SERVICE!!!"
Mr. Ronald Bonello, Malta, December 2007
"Thank you so much for your service. Items were delivered on the day I picked. Well done. Thanks for making Mothers Day better by me knowing my mum got a personal greeting on the cake. Wish I found you before. By the way mum said flowers look great as well. Thanks a lot. Will recommend your service and also will be using it again many times!"
Ms. Denise Famularo Darmanin, Australia, May 2006
"Thank you so much for your assistance! My cousins confirmed receipt of the gifts and they are very delighted. They loved the yellow roses and the gift basket. It means so much to us to be able to send something from the US to Malta. It was so convenient and so easy. Thank you for making it happened! I'll definitely recommend your website/service to my family and friends here in United States."
Ms. Desiree Nabas-Grech, United States, March 2006
"I just wanted to say how pleased I am with your service. My mother was so happy and described how beautiful the flower arrangement and gifts were presented. I will recommend you to my other maltese friends here in the US who often send gifts to family in Malta. A job well done! Thank you"
Ms. Fiona Fell, United States, September 2005
"Thanks for the prompt and efficient service! I would not hesitate to use your services again as well as recommend you to friends ..."
Mr. Penio Penev, Bulgaria, July 2005
"Thanks for your help and good service - I will be recommending you to my friends!"
Mr. Alex Chircop, United Kingdom, July 2005
"Thank you so much for such a great service. I will surely recommend you and get back to you in the future because you did a great job. Thanks!"
Ms. Ruth Camilleri, United States, May 2005
"Just a note to say thank you very much for the gift which was delivered today. It arrived on time, the presentation was great and it was really appreciated. Thank you very much you were great. I am sure you will hear from me again."
Ms. Nadine Micallef, United States, March 2005
"I wish to thank you for such a wonderful service and for being prompt and excellent in every way - I was talking to my mother when she received her hamper and she is delighted. Everything is of great quality, she assured me and I cannot be happier. I shall not hesitate in recommending you to all my friends here and I shall definitely be using your services again."
Ms. Rosa Robins, Australia, March 2005
"I would like to say what fantastic service you offer with two follow up emails. I shall definitely be using your services again and shall recommend many others to do the same. Much appreciated."
Ms. Sally Davies, United Kingdom, February 2005
"May I thank you for your professional service throughout. I only got to know about Malta Gift Service by chance, but rest assured that this new client of yours will be making use of your services in the future. Many thanks and congratulations for your professionalism. Pity I did not know of MGS before!!!"
Mr. Manwel Debattista, Malta, February 2005
"There was excellent communication regarding the status of the gift ... the offer of finding a gift suggested by the customer is an excellent idea ... Thank you for delivering on time!"
Ms. Glyn McKenna, United Kingdom, September 2004
"I would like to thank you for the excellent service and high quality products that you provide. The care and personal attention that you gave me, as your client, are beyond compare. It has been a real pleasure doing business with you and I will definitely keep you in mind for the future. Thanks once again!"
Ms. Ann Marie Mizzi, United States, June 2004
"I would just like to say a huge thank you for the service you have provided. You have made the distance from my parents so much shorter! My mum is so thrilled with the presents. And thanks for turning my order around in such a short space of time."
Ms. Sharon Mercieca, United Kingdom, May 2004
"I like the way you kept me informed about the delivery process and also the efficiency. I will definetly use your services again. Thank you."
Ms. Sonia Crouse, United States, May 2004
"Thank you very much for providing such an efficient and customer friendly service. My aunt has been living in Malta for a number of years now and its always such a hassle trying to get things posted out to her for special occasions. It was her 50th birthday recently and Malta Gift Service came to my rescue with a lovely wine and chocolates set which my aunt was absolutely delighted with. Malta Gift Service kept in contact with me concerning my order right through until the order was delivered which is excellent. Thanks again!"
Ms. Nicola Eustace, Ireland, April 2004

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