Malta Gift Service
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Conditions of Use Conditions of Use
Malta Gift Service enables individuals living anywhere in the world to easily purchase gifts and have them delivered to any Maltese address. We are committed to making online gift giving an enjoyable and simple experience.

Please read these Conditions of Use before completing your order.

These Conditions of Use form an agreement between you and Malta Gift Service, and apply to all transactions carried out through this website. Please read this Agreement carefully before you place your order. Malta Gift Service's registered address is at 44 Triq Pawlu Borg, Attard, Malta. Our VAT number is MT17180820 and our Trading License number is 12/485.

Placing an Order

Ordering online is easy. Simply place the items you require in your shopping cart by clicking on the "Add to Cart" button whenever you see an item you wish to buy. Adding an item to your cart does not commit you to buy it as you can always remove it later. The contents of your cart and their total cost (shipping charges excluded) are listed in the "Shopping Cart" box in the left column of the screen. You may view a more detailed listing of your cart contents by clicking on the white arrow in the top left corner of the Shopping Cart box or the "Cart Contents" link in the top horizontal bar.

Once you have added all the items you need to your cart, click on the "Checkout" button or the "Checkout" link on the top horizontal bar. In order to safeguard your personal information, from this point on you will be serviced by a secure server (https://ssl29.pair.com/maltagif) using Secure Sockets Layer (SSL) technology.

SSL is commonly used for managing the security of message transmission on the Internet through the use of public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. An independent certification authority, in our case Thawte, issues this certificate. This ensures that all personal information requested remains confidential. Malta Gift Service will never divulge your personal information to other third parties.

If you are not yet signed in when you click "Checkout", you will be asked to confirm your e-mail Address and Password (if previously registered) or to create an account by providing the necessary details. Once signed in, you will proceed through the following pages:
  • Delivery Information: allows you to select the delivery method: "Delivery" means we will deliver your order to any address in Malta and Gozo within 1-5 business days or on the date of your choice (the service includes gift wrapping and a complementary card with a greeting of your choice); "Pick-Up" is mainly for customers living in Malta who wish to pick up their order rather than have it delivered to the recipient.
  • Payment Information: allows you to enter and/or confirm your shipping and billing addresses, and to enter additional (optional) information related to your gift.
  • Confirmation: this page presents the details of your order for your confirmation and allows any final changes to be made if necessary.
  • Finished: by clicking on the "Confirm Order" button, the order is submitted for payment via PayPal.
Before clicking on the "Confirm Order" button on the "Confirmation" page you must have read, understood and accepted these Conditions of Use.

Once your payment is authorised, the order is complete and you will be presented with a page confirming that your order has been registered. Malta Gift Service will send you an Order Receipt Confirmation email with details of the order. We encourage our customers to print and retain a copy of this email since it represents the transaction record.

Please note that any goods purchased on this web site must be for personal use only and must not under any circumstances be purchased for commercial purposes or distributed commercially.

Acceptance of Orders

All orders are subject to acceptance by us. We will notify you of our acceptance of your order by e-mail, usually within 24 hours but definitely within 48 hours. At this point a binding agreement will be created between us in accordance with these Conditions of Use.

Before sending the acceptance email we will make sure of the following:
  1. That the products ordered are available for delivery within the stipulated time.
  2. That the price has not increased between time of order and our acceptance of it.
If either of these two conditions does not hold we will contact you to inform you of this. You will then need to confirm to us whether you wish to proceed with your order. If you decide to cancel the order your charge will be reversed so that you will receive a full refund. We will request the refund within one working day of your instructions to cancel the order.

Malta Gift Service will make every effort to ensure that the listed prices are correct and the items are in stock and available for delivery.

Prices, VAT and Currencies

Prices on this website include VAT (European Community Value Added Tax). The base currency used is EUR (euro), however for information purposes you may also select to show prices in GBP (), MTL (LM), USD (US$), CAD (Can$), AUD (AU$), NZD (NZ$), CHF (SFr.), SEK (SKr), DKK (DKr), NOK (NKr) and JPY (). We use standard interbank exchange rates quoted by www.oanda.com as the basis for calculating prices in different currencies from EUR, with rounding taking effect to achieve sensible prices.

If you select prices to be shown in USD, all payments are effected in USD. All other currencies are converted to EUR before the amount is charged. Since PayPal or your credit card company may use a different exchange rate to convert EUR back to your currency and/or possibly add a transaction fee, the actual amount charged to your account in your currency will most likely be a small percentage higher than the amount listed in the website.

Payment

Only payment via PayPal is acceptable at this time for orders made through this website. To reserve the goods and ensure product availability, you will be charged for your goods when the order is registered. Full refunds will be made on demand before shipping.

Listing and Descriptions

Malta Gift Service makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image, photographic processing and screen display will allow, Malta Gift Service cannot accept responsibility for slight variances in colour or style.

Clerical Errors

Malta Gift Service uses all reasonable endeavours to ensure that all information on this web site is accurate. In the unlikely event that an incorrect price or other information is displayed in relation to any product or service on this site due to a clerical, typographical, pricing or other inadvertent error, Malta Gift Service shall have the right to refuse to accept any order or cancel any contract to supply such product whether or not the order has been confirmed and the payment has been charged. In the event that your payment has already been charged for the purchase and the order is cancelled for this reason, Malta Gift Service shall issue a full credit to the value of the total amount charged for the order via PayPal within 5 days.

Delivery Information and Costs

Malta Gift Service offers a fast and efficient delivery service to any address in the Malta and Gozo. We will deliver all goods within 2-5 business days from acceptance of the order. If you supply us with a preferred delivery date we will do our best to deliver on that date.

Package and delivery costs are 8.00euro per order.

Checking the Status of Your Order

You will be able to check your order status at anytime. This information is provided on a secure server and you will need to provide your e-mail address and password before entering.

The status page will display one of the 3 stages of your order and indicate:
  1. Order Received: confirms that the order details have been registered;
  2. Order Accepted & Being Processed: confirms that products ordered are available at quoted price and the order is being processed; or
  3. Order Delivered: confirms that the order has been delivered.
Right to Cancel, Return and Exchange Goods

You have the right to cancel any order that you have placed with us or return or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered, provided the product has not been used or, in the case of software, audio or visual products, the packaging has not been unsealed. This right does not apply to any products that have been made or customised specifically for you, or any products that by their nature have a limited lifespan.

Faulty Goods

In the unlikely event that any item is found to be faulty in any way, Malta Gift Service will offer a full refund or an exchange if replacement stock is available at that time, but will have no further liability to you.

Cancellation, Returns and Exchange Procedure

If you wish to cancel an order, or return or exchange any item purchased from this website you should contact us by replying to the Order Receipt Confirmation email for the item, making sure that the Order Receipt Confirmation is included in your reply. This will ensure we have all the details on the order and item in question. If for some reason this is not possible, send us a message using our contact form (click on the "Contact Us" link in the Information Box in the left column on each page), making sure you provide us with the Order Number and Date and a description of the item you are referring to. In the email please let us know whether the item is faulty and, if you wish to exchange the item, give us a description of the replacement item.

All returned goods should be hand-delivered to our address provided above, and any replacements should be picked up from this address unless the original item was faulty or supplied in error, in which case we will deliver and/or exchange the item ourselves.

In case of cancellations prior to delivery, Malta Gift Service shall issue a full credit to the value of the total amount charged for the goods cancelled, including any delivery charges, to your PayPal account within 5 days of your cancellation notice. In case of returns, Malta Gift Service shall issue a full credit to the value of the goods cancelled, excluding delivery charges, to your PayPal account within 5 days after return of goods. In case of exchanges, if the new item costs more than the returned item, the difference will be charged to your PayPal account, or the customer may pay the amount in cash on pick-up. If the new item costs less than the original item, the difference will be refunded to the original PayPal account within 5 days of the exchange.

Comments and Complaints

If you have any comments or complaints about this web site or any of the products supplied to you, please send us a message using our contact form (click on the "Contact Us" link in the Information Box in the left column on each page).

In the event of a serious complaint, please write to the Operations Director, Malta Gift Service, 44, Paul Borg Street, Attard, BZN04, Malta.

Contract Language

The language in which contracts may be concluded shall be English.

Governing Law

These Conditions of Use and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Malta whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside Malta are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Maltese law.

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