We appreciate feedback since it lets us know what our customers feel about our services and helps us improve. Here is what some of our customers told us:
“I’m Maltese but have lived outside Malta for the past 41 years. I now live in Melbourne, Australia. For the past few years I have been using the services of Malta Gift Service – http://maltagiftservice.com – to send gifts to my family, especially my mother, who still lives in Malta. I have lived in various countries and, over the years, have seen a rapid decline in service.
Customer service has become impersonal, frustrating and incompetent all around the world. So it still amazes and delights me to find a service that I use online, thousands of miles away and every time delivers excellent, friendly and totally competent service.
This Mother’s Day, I wasn’t sure what to give my mother. So I contacted Malta Gift Service and explained my dilemma, only hinting what I would have liked to send her, and which wasn’t advertised on their site. That wasn’t a problem. They searched items for me, came back to me and described what they found, how much, etc. The order was placed and they delivered the present to my mother.
They always deliver on time and also keep correspondence with the customer open until the product is delivered. They answer e-mails promptly and courteously. I just cannot praise them enough. What makes me proud is that this is a Maltese service. The company truly deserves recognition. They are ambassadors to our little country.”