FREQUENTLY ASKED QUESTIONS
Only payment via PayPal is acceptable at this time for orders made through this website. To reserve the goods and ensure product availability, you will be charged for your goods when the order is registered. Full refunds will be made on demand before shipping.
We gift wrap all items you purchase from our Online Mall, attach a complementary card with a greeting of your choice, and deliver to any address in Malta and Gozo in 1-5 business days or on the date of your choice.
You have the right to cancel any order that you have placed with us or return or exchange any item purchased from us for any reason whatsoever until 7 days after the date on which the product has been delivered, provided the product has not been used or, in the case of software, audio or visual products, the packaging has not been unsealed. This right does not apply to any products that have been made or customised specifically for you, or any products that by their nature have a limited lifespan.
If you have any comments or complaints about this web site or any of the products supplied to you, please send us a message using our contact form on the right of the page.
In the event of a serious complaint, please write to the Operations Director, Malta Gift Service, 44, Paul Borg Street, Attard, BZN04, Malta.
Yes is possible, Pick-Up” is mainly for customers living in Malta who wish to pick up their order rather than have it delivered to the recipient.